Drop Relocation Survey

Hi, I live in a condo association where our cable is included in our association fee. I spent four hours on the phone. I called three times yesterday. Each time I was promised this charges would be removed. It is $107 for drop relocation fee. I don't even know what that is. Every time after my phone call about an hour later I received an email saying it was not approved even though the rep told me it was after speaking with a supervisor. This morning, the same thing. This morning I spoke with Alex and he even provided me a ticket number [Edit: Personal Information] for which she said the supervisor approved removal of $100. And said I would still have to pay the seven dollars. I even agreed to paying the seven dollars. I asked my neighbors about this fee, and I have not met any other people who have been charged this. The association office said they know nothing about it, and to contact Xfinity.