Drastic Increase to Bill

Good afternoon and happy Wednesday @mjmora87, we appreciate you reaching out on our Community Forums regarding your bill concerns. I know how stressful it can be when you experience an unexpected bill increase, but rest assured you've reached the right team to help. We'd be happy to take a look at your account to see what caused the increase and look for new offers to see how we can help get your bill back down. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you!