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Saturday, September 23rd, 2023 2:28 PM

Closed

Downgrading speed & reducing cost, or swapping to competitor

Hi,

I'm currently trying out T-Mobile's 5G home internet; it's working reasonably well. A week ago I placed a cancellation on my Xfinity account, which hasn't been enacted yet -- I need to "confirm?" However, I would consider staying with Xfinity if you could make an offer somewhat comparable to T-Mobile.

The reason for this cancellation is simply that the billing rate is too high at this point -- I'm now paying an extra $30/mo to avoid the data cap -- and it's pretty much impossible to reduce rates as an existing customer. (I'm sure I could get a decent rate as a new customer.)

However, I don't need as much throughput as I currently have (800Mbps) -- I'm willing to downgrade speed.

- At Xfinity, I'm currently paying $113/mo for 800Mbps, unlimited data cap add-on, no term limit.

- With T-Mobile 5G, I'm now paying $50 for ~200Mbps, unlimited data cap, no term limit. (They're also giving me an initial $150 credit).

So, in short:

If you downgraded my Xfinity service to 200Mbps but kept the unlimited data cap add-on + no term limit, how close could you get to that $50/mo overall cost?

Expert

 • 

110.1K Messages

2 years ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

1.7K Messages

2 years ago

@user_373b72 Good morning, and Happy Saturday! I hope your day is going well so far. Thank you for reaching out to our Community Forums Team for assistance with your promotions.  We would hate to lose you as customer. I would be happy to take a look at your account, and see what package we have that will work best for your household needs. To begin, can you please send a Direct Message with your name, and service address? 

 

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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