Shay_12's profile

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1 Message

Thu, Jan 7, 2021 10:00 AM

Downgrading Internet

I’m currently renting equipment from Xfinity and my first year contract just ended so my bill has increased. I don’t need the tier I currently have. If I try to add a lower tier to my cart and checkout? What happens? Do I need to send my current modem back or is there a way to just continue renting the one I’m renting now? Do I still have internet access right away with a new plan or do I have to wait? I just want to lower my speed so I’m not paying for something I don’t even really need.

Responses

ComcastJoeTru

Official Employee

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6.7K Messages

4 m ago

Hello Shay_12. Thank you for creating a post on our Forum. You can keep renting the equipment you have now, and choose a downgraded tier of service. If our online service will allow you to downgrade your account, you are welcome do so there. In some cases, support is required from a Comcast representative. Generally, changes made occur immediately after the order is completed. Upon order completion, your internet modem will reset, so a new service bootfile with the new speed tier can install.

 
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