Downgrading Internet

I’m currently renting equipment from Xfinity and my first year contract just ended so my bill has increased. I don’t need the tier I currently have. If I try to add a lower tier to my cart and checkout? What happens? Do I need to send my current modem back or is there a way to just continue renting the one I’m renting now? Do I still have internet access right away with a new plan or do I have to wait? I just want to lower my speed so I’m not paying for something I don’t even really need.

Responses

XfinityJoeTru

Official Employee

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7K Messages

4 years ago

Hello Shay_12. Thank you for creating a post on our Forum. You can keep renting the equipment you have now, and choose a downgraded tier of service. If our online service will allow you to downgrade your account, you are welcome do so there. In some cases, support is required from a Comcast representative. Generally, changes made occur immediately after the order is completed. Upon order completion, your internet modem will reset, so a new service bootfile with the new speed tier can install.

I can help review your account and downgrade options if you would like. If you would like assistance, please send me a private message and include your full name and service address, so I can access your account. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message.

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Billing

Shay_12

Downgrading Internet

XfinityJoeTru

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