Contributor
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54 Messages
Downgrading Internet Speed If its possible
Hello All
Only usually 2 of us home in the household, already have a XB8 Gateway
Would i have to return this gateway and resume using an XB7 Gateway if i was to Downgrade to 500Mbps internet from 1100Mbps/40 upload. Main thing as well want to be on a current tier that isn't legacy for Internet to have Mid-split whenever reaches area. Currently also subscribe to Xfi Complete to have the unlimited data
Would like to keep TV service the same as is, and Home Phone
Is this doable? or is it best i remain on current plan til 2 year term expires in November 2026
XfinityMarcus
Official Employee
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1.8K Messages
5 hours ago
bikeman017 thank you for using the Xfinity Community Forums page to reach out regarding making changes to your internet services. I would be happy to assist you with making this change today. To get started, please send me a direct message with your full name and complete service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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