Downgrading from Triple Play to Internet only

user_t9mgjv Hello! Thank you for reaching out to us here on our Xfinity Community Forums. We appreciate you choosing us for your home services, and I’d be more than happy to help you navigate these plan changes! I understand that it can be a bit confusing when the online Plan Builder doesn't show the specific 'Internet-only' options you're looking for, in most cases legacy bundles require a manual touch to unbundle correctly. I can also certainly clear up your questions regarding how the final 'Triple Play' prorated charges will look, what your new monthly rate will be, and whether your chosen plan includes a new term agreement.

Our team is here to make this transition as smooth as possible for you. To get started, please send us a Direct Message with your full name and service address. We’ll take a look at your account together and find the perfect plan that fits your needs!

 

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