New Poster
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1 Message
Downgraded last month, charged old rate this month
I cancelled the 4k addition to my plan during last month. This month, I have been charged for it. Please explain why I am being charged $65 for a $35 service. Thanks.
New Poster
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1 Message
I cancelled the 4k addition to my plan during last month. This month, I have been charged for it. Please explain why I am being charged $65 for a $35 service. Thanks.
Responses
Again
Expert
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25.8K Messages
5 m ago
What date was the cancellation? What's the date on your billing statement?
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ComcastAmira
Official Employee
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2.3K Messages
5 m ago
Hello @kurisutofa, thanks for reaching out to our Digital Care Team on our Forums page. We apologize for the delay in getting back to you. We appreciate you being a customer with us and you have reached the right team to assist! @Again asked some great questions pertaining to when the service was canceled and when the bill cycled out, because if they were close in range, the changes may not reflect on your end until your next billing cycle. I would love to double-check on all of this for you.
Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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