Downgrade to Internet Only

Hi, I currently have the Xfinity triple play. I need to start saving money so I need to downgrade to Internet only. Can someone assist? I see current deals for Xfinity Internet only in my area which aren’t too bad. If xfinity won’t negotiate, frontier has a Internet deal for 49.99 including the modem fee in the price.

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Accepted Solution

XfinityMartyR

Official Employee

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2.3K Messages

4 years ago

Hello, @EricD3579! Thank you for reaching out to us today over our Community Forums. We would be more than happy to help review your account for possible options to downgrade your services.

Please send us a private message with your name, and service address. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle, and signed into your Xfinity account.

Thank you!

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EricD3579

New Poster

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8 Messages

4 years ago

Thanks I will be in contact. By any chance will I get a flex device for going Internet only?

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XfinityMartyR

Official Employee

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2.3K Messages

Great question! As an Internet only customer, you now have the option for our Xfinity Flex Streaming device. It is included as a benefit to your service. You can learn all about Xfinity Flex, by visiting the following web address. https://www.xfinity.com/learn/flex

You get the first box at no charge, and each additional Flex box is $5.00 per month. It's great for customers who like to use Netflix, Hulu, and Peacock!

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4 years ago

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EricD3579

New Poster

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8 Messages

4 years ago

Sorry one more question. When I downgrade to Internet only will they have to such my Internet down? I am assuming no, since I really only want the cable/voice portion gone.

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XfinityMartyR

Official Employee

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2.3K Messages

Repackaging your services is normally a seamless process. If you are changing internet speed tiers, your modem will need to restart for a boot-file update. It only takes a few minutes to update, and you will be back online in no time. When you remove Xfinity Home Phone Services, it does take a few days for the service to be provisioned off your account. However, you will not incur any internet service interruption during this time.

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4 years ago

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EricD3579

New Poster

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8 Messages

Sorry a couple more. Can I keep the phone possibly? Also would I be able to negotiate a new promo rate?

(edited)

4 years ago

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XfinityMartyR

Official Employee

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2.3K Messages

No worries, this is great information for our Community as well! You can keep Xfinity Home Phone Service along with an Xfinity Internet plan. We do have bundles available, with possible promotional rates in most areas. We would have to review what is available for your particular area.

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4 years ago

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EricD3579

New Poster

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8 Messages

Thanks! I did a little homework and put the unit next to me that doesn’t have Xfinity to see what promo rates exist. There are a few.

4 years ago

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XfinityMartyR

Official Employee

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2.3K Messages

Great! Send us a private message when you're ready, and we can review your account with you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

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Downgrade to Internet Only

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