Visitor
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1 Message
Downgrade to 2025 5-Year Price Guarantee (Internet-Only)
I want to cancel my TV service and move to the 2025 5 year price guarantee 300 Mbps Internet-Only plan.
I am using my own retail modem (COE) so I do not need a technician or a shipping kit. I have a Ticket ID from a ridiculous chat session and want to finalize in writing. Please invite me to a DM to provide my account details.
XfinityQue
Official Employee
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326 Messages
16 hours ago
To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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