1 Message
Downgrade service and maintain my current promotions?
Hello,
I am in no need for the 500mbps tier and would like to downgrade to the 150mbps tier for 19.99/month, but also keep my current xFi Gateway promotion through 2026.
1 Message
Hello,
I am in no need for the 500mbps tier and would like to downgrade to the 150mbps tier for 19.99/month, but also keep my current xFi Gateway promotion through 2026.
XfinityMarcus
Official Employee
•
1.4K Messages
3 months ago
jlmccart thank you for using the Community Forums page to reach out regarding your service and promotional questions. We can absolutely find a better internet speed tier that fits your usage needs. Let's check on what offers are currently available for you. Please send us a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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