Visitor

 • 

1 Message

Thursday, August 14th, 2025

Downgrade Plan

I need to downgrade my plan. I can only seem to upgrade, not downgrade.

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Selected Oldest First

Official Employee

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3.1K Messages

21 days ago

Hi there, user_si1fv6! You are at the right place for assistance with your service. We want you to have the best fit for your household needs! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page. 

 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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