2 Messages
Downgrade home phone/internet/cable to Internet Only
I'm looking to get some assistance with updating my current plan to internet only. As it seems, it is impossible to do online on my change plans page. further more, I do not have an option on this page or any other page to "go to the top right corner and click the pencil to chat" with anyone. I also tried calling, sat on hold for 20 minutes, and finally the chat bot claims support is closed for a holiday.... Its Groundhog day folks. I just want to get my plan updated as I do not have any need for cable or phone. I just want internet.
XfinityAmira
Official Employee
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4.1K Messages
1 year ago
Hello @user_v8sm3h! Thanks for taking the time to reach out to our team on our Forums. We value you as a customer and appreciate you wanting to keep us as you Internet provider. I apologize for all the complications you've experienced trying to get help with downgrading your plan, this is never the experience we strive for our customers to have. My team is here to help and would be more than happy to assist you with making these changes to your account. Please send us a Direct Message so that we can better assist you. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityAmira
Official Employee
•
4.1K Messages
1 year ago
@user_v8sm3h, It was such a pleasure working with you, and I'm delighted we were able to get you repackaged into a plan that better suits you and your service needs. Please be sure to create a New Public post for any future issues or concerns, my team is here to support you.
Don’t forget you can always find more helpful information on the Xfinity Forum, including accepted answers to common questions. We recommend checking there for any questions you may have! https://forums.xfinity.com/.
Thanks for being the best part of Xfinity!
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