Visitor
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1 Message
Down internet
You all worked in my ears last week all day no warning. Well I work from home and was off like half the day. A five dollar credit is not enough
Visitor
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1 Message
You all worked in my ears last week all day no warning. Well I work from home and was off like half the day. A five dollar credit is not enough
EG
Expert
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122.5K Messages
58 minutes ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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2.5K Messages
51 minutes ago
Good Morning, @user_jzazon! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the down time of your services after working being completed within the area, it certainly not what we want for our customers.
I completely understand the frustrations with the work causing hiccups in the daily life for your household. The service is able to be adjusted from the downtime of the services, and can be processed through the steps here . Once the steps are followed, the adjustment would be applied on the following billing cycle. We are unable to apply additional adjustments for time, and it would be processed for the time the services are unavailable at the location.
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