Visitor
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1 Message
Double withdrawal from my bank account
on August 20, 2026 Comcast double withdrew from my bank account my monthly payment. I am on automatic payment and this just runs monthly without my doing anything. I called Thursday night and was told it was a glitch that would be fixed within 24 hours. I called my bank on Friday and they said there was nothing they could do until next week. I called back twice on Friday to speak with supervisors one hung up on me after telling me I was not working with them. The other put me on hold and never came back. I called a third time and was left on hold for an hour. it is now 48 hours and my money is not back and I have checks that are going to bounce because I was not planning on having an additional $400 taken out of my account. I told them I would have to call the Attorney General. Their response was I am working with them meaning Comcast At no point have they offered a credit to next month or apologized for inconveniencing us They are all working from the same script, saying rest assured ma’am only one will be processed. I cannot rest assured as my bank account is out $800 instead of $400.


XfinityMatthew
Official Employee
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2.1K Messages
2 hours ago
Hello @user_6mc3m2 Are both of the payments pending still or did they post to the bank account. If they are still pending one of them may automatically roll of and disappear. But if they both officially posted then we can submit a ticket for you to get one reversed.
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