@user_943r7d Thank you for taking the time to reach out to us here on our Xfinity Forums! I can absolutely take a look at the account with you to see what our options are to assist you with requesting a refund. Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityBillie
Official Employee
•
4.5K Messages
3 hours ago
@user_943r7d Thank you for taking the time to reach out to us here on our Xfinity Forums! I can absolutely take a look at the account with you to see what our options are to assist you with requesting a refund. Please send our team a direct message with your full name and address.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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