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user_fwkyzi
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Visitor

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Tuesday, April 7th, 2026 10:39 PM

Double payment

I accidentally did a double payment on my bill.  Apparently I had already set up an arrangement but when I got the disconnect notification, I paid the past due. I'd appreciate if I could get one of the payments refunded.  Thank you. 

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Updated 

17 hours ago

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XfinityBrianH

Official Employee

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2.1K Messages

17 hours ago

 

user_fwkyzi Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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