1 Message
Double payment glitch
Had a payment scheduled but ended up paying the day before and cancelling the payment. I contacted support to confirm the payment was cancelled and of course I was transferred and hung up on but multiple people confirmed it. Of course payment was taken the next morning. I then contacted back and spoke with multiple supervisors who all advised the payment was taken due to a “system glitch” finally got someone who said they were going to be refunding within two hours. Of course I had to call back the next day and this supervisor said they had to submit another ticket and u would get refunded in 3 days. 3 days later I get an email saying refund has been approved now wait 7-10 days. I finally get the refund and it is not even half of what I paid and have no idea how they came up with that amount and now am getting told I have to wait 15 days before requesting another refund. I am so tired of dealing with people who will just tell anything and everything with all the confidence in the world just to get you off the phone. I need this money refunded back to me asap
****Form will not allow me to add any tags
XfinityMichaelC
Administrator
•
4.2K Messages
2 months ago
Hey, user_8ab5re! Thanks for reaching out to us on the forums! First, thank you for bringing the tag issue to our attention. I do believe this is something we are looking into at this time. I apologize to hear of the issues you are having with trying to get a refund. We would like to have a close look into this and see what could have been the issue. can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?
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