Visitor
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1 Message
Double charging for over 1 year
I originally had xfinity $50 per month service. My apartment then offered community internet for $60 a few months later, so I kept my original account. Then, they changed the price from $50 to $111, so I enrolled in my apartments community. My apartment has been charging me, and I just found out, so has xfinity for the past YEAR! I also noticed over the past few months they have been negative charging my account. They currently overcharged me by about $1,500. I tried to get a refund, they offered me $40. I reached out to multiple departments who keep giving me the run around. Can someone please help me point in the right direction so I can get this cleared up and my money back?
XfinityRichard
Official Employee
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2.8K Messages
6 hours ago
Hi there, @user_wg714a ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I would be just as concerned if I was being overcharged. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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