Double charges

Was told on Monday that the double payment, one would be refunded but still have not received. I have complete text chain stating it was taken care of and would be reflected in my bank account, but has not. Of course can’t talk on the phone to an actual human being. This is the worst customer service and will be cancelling. Such a joke.

Responses

XfinityChristy

Official Employee

•

1.9K Messages

3 months ago

user_trtiri Hello and thank you for reaching out via our Xfinity Community Forums. I understand how frustrating it is to have been double-billed and not receive the promised refund. It's incredibly disappointing to encounter this issue and feel like you're not being heard. I can certainly empathize with your frustration. I'd like to assist you in resolving this. To get started can you please send a private message with your full name and address to get started. Once I have this information, I'll do my best to expedite the refund process for you. I want to make sure this situation is resolved as quickly as possible and restore your confidence in our service.

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Billing

user_trtiri

Double charges

XfinityChristy

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