Visitor
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1 Message
Double charged
I am being double charged. I have a $150 amounts being removed that was my old bill. I am being charged the $50 that my bill was reduced to.. but somehow I am still being charged the previous amount. I was told the previous bill would be cancelled when the new plan started. I am a medically compromised person and I could use the money that was taken out toward ostomy supplies. I will return the equipment that has placed a $150 bill on my previous account which should make that a zero balance. Please help
XfinityJon
Official Employee
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1.3K Messages
12 days ago
Good evening user_h8g9wb. You have reached the right team. I will be happy to look into this further for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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Click the "Direct Messaging" icon
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Type your message in the text area near the bottom of the window and press Enter to send it.
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