1 Message

Wed, Jul 21, 2021 7:37 PM


Double Charged

I had purchased a new service today and got charged the $25 fee twice I want to get that refunded and this is extremely frustrating because it seems like I cannot contact anyone in this entire company. Makes me think I chose the wrong internet company. Please someone contact me ASAP and get this matter resolved. 

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Accepted Solution


Official Employee


488 Messages

1 y ago

Hello @user_20f4ae, thank you for reaching out to us for help with your account and billing. We understand the frustration that comes with an unexpected charge and we are here to help! To get started, please send us a direct chat message with your full name and complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page. 


Here are the detailed steps to direct message us: 

Click "Sign In" if necessary

Click the "Peer to peer chat" icon (upper right corner of this page)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

Type your message in the text area near the bottom of the window

Press Enter to send your message


Let me know if you have any questions.

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