Visitor
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1 Message
Double charged due to Xfinity account linking error – refund promised but not issued
Xfinity incorrectly linked my account with my mother’s, resulting in a double payment. Xfinity cashed her mailed check and also debited my checking account. I was promised a refund within 48 hours, which did not occur. After requesting escalation to a manager with refund authority, my call was disconnected. I am requesting immediate reimbursement, written confirmation of the refund, and permanent correction separating the accounts.
XfinityAngie
Official Employee
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2.2K Messages
3 hours ago
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