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DTOFROMSD
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Conversationalist

New Poster

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15 Messages

Saturday, August 12th, 2023 2:46 AM

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double charged at Xfinity Jackson Michigan store

On August 10 I paid $59 to pay my phone off. Today I checked my bank statement and it showed $59 was taken out twice.

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Updated 

2 years ago

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XfinityMarcos

Official Employee

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2.4K Messages

2 years ago

Hello @DTOFROMSD, yikes, double charges are never fun to deal with. I'd be reaching out to get that squared away, so I get it. Just to make sure we're on the same page, this was for your Xfinity Mobile phone/bill? 

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DTOFROMSD

New Poster

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15 Messages

@XfinityMarcos​ It was, it was to pay off my olkd phone.

2 years ago

0

XfinityMarcos

Official Employee

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2.4K Messages

@DTOFROMSD, Gotcha, due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 888-936-4968, or reached out to our secure online chat? We have our dedicated mobile team there to help you 24/7, and they'll have all the tools to investigate this double payment concern. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

DTOFROMSD

New Poster

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15 Messages

i tried the online chat and got nowhere i'l use the phone.

2 years ago

0

Again

Expert

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32K Messages

@DTOFROMSD​ 

Were payments toward your phone coming out on autopay?  If so, and you made a separate payment, that's probably why you were "double charged".

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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CCXanadu

Retired Employee

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300 Messages

Please let us know if you were able to get in touch with the Mobile team over the phone. I want to be sure you get the answer and an improved experience.

2 years ago

0

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