Visitor
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1 Message
Double charged Activation Fees
Something similar just happened to me recently. I was charged twice for the activation charges to start my services at a new address. I’ve spoken to at least 5 different xfinity reps in the last 4 days. I filed a dispute with my bank (sent via mail on Friday) and received a notification from xfinity today (Sunday) that the second payment processed was returned to my bank and there would be a “return fee” added to my acct since it was canceled. What confused me about this email is #1: when I made xfinity aware of the second charge they told me they didn’t authorize it and that I should contact my bank. If this is true, why am I receiving emails about a charge being cancelled that was not authorized by them? #2: I know for sure my bank did not receive the dispute from me yet, so again, how does xfinity know it’s been canceled? Is there some outside entity accessing their billing services or is xfinity’s system seriously this flawed? Either way I’m becoming very frustrated by this and have seen other posts from the last 3 years at least with very similar problems.
CC_Tony
Retired Employee
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1.4K Messages
2 years ago
@user_64ab0c Hello and thank you for joining the Xfinity Forums! As a heads-up, we do ask that you create your own post if you are having issues so that they don't get closed. We would be more than happy to look into that activation fee and see why you were charged twice. Can I get you to send us a direct message so we can investigate this further? Thank you!
To send us a Direct Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.
Please, use the Direct Messaging icon in the upper-right (next to the bell) to compose a new message to "Xfinity Support" with your name and address.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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