Visitor
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1 Message
Double billing?
Recently switched from Triple Play to a more useful plan (cable, streaming and wifi). I received a message that the Triple Play account was cancelled but I'm still being billed for both accounts. How is this happening and how can it be corrected? Thanks.
XfinityMatthew
Official Employee
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1.5K Messages
2 hours ago
@mybrainhurts2 We will need to take a look at the account. Normally changing a plan should not create a new account. But without seeing the information I cannot give you a clear answer. Please send us a direct message with your full name and the service address and we can check it out and get things corrected for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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