Visitor
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1 Message
Double Billing to my address
A customer service rep opened a second account at my address in my husband's name last month to apply a new customer promotion. However, my original account was never closed, and I am currently being billed for both. I would like assistance in closing the old account and making sure there are no duplicate charges. Can someone help me look into this?
EG
Expert
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115.5K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.6K Messages
3 hours ago
Hi user_wmgpfm! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and my team is always here to support you with your service needs. So that we can further look into and assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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