Visitor
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2 Messages
Double Billing for 2 years
I've been charged twice per month for almost 2 years and would like to get a refund. I call the 1/800 number and just keep getting the run around. Can someone from Xfinity please call me to discuss? Thank you.
XfinityJoe
Official Employee
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1.4K Messages
9 hours ago
Thank you for reaching out @user_38olmd I can only imagine how frustrated you must fell. WE would be happy to look into any open tickets and provide any information we can once we can verify they account.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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