Visitor
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1 Message
Double billed, now in collections
How unethical are you as a company, we moved house, did the change of address/service change request, got the new service set up and everything was fine. Then you sent me a bill for my old address, months of service for somewhere we didn’t live. After a long phone call and supposedly resolving the matter I now got a letter from a collection agency demanding the money. Your internet isn’t worth all the surprise rate increases, you can never get a straight answer as an existing customer, you always have to bundle garbage you don’t need just to get a fairer price,
XfinitySean
Official Employee
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234 Messages
19 hours ago
Thanks for joining us in our community forums user_yijish! I'm truly sorry for the experience you've had and that we failed to cancel your old account after moving! You've come to the right place, and we'd be more than happy to look over the account and make sure everything is squared away. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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