Double Billed... Moved to a new house mid-billing cycle... should not have been billed again already
I just moved in.
My billing is automatic on the 5th of each month.
I used the website to set my move in date for the 17th of November. On that date, we packed up our router and modem, and moved from one address to another, and plugged it all in. The internet was working immediately, and I thought it was all as it should be,. Seamless. Until today, when it said "you no longer have service, you must pay." So I did, and magically the internet came back on. But I shouldn't have had to pay. Now I have been double billed. I expect this to be corrected and a refund be made in full, because I should not have been asked to pay double.
The payment for service at my previous address should have counted toward this new address.
Instead, when I called, it said "it looks like you have two accounts with us." And proceeded to mention both addresses. No... I should only have one account, at one address. On moving day, it should have simply moved from one address to another, and that's it.
I expect this to be corrected today. I have been a loyal customer of Xfinity for 15 years.