Double Billed for Netflix

By "sign up" you mean someone in our household, some as young as three years old, accidentally pushing the Netflix button on our remote, then yes, I understand.

All of the additional channels that I've signed up for through Comcast have you go through a set-up process on the T.V., confirming exactly what you're ordering.  

This nonsense of just pushing a button is just ridiculous.  I know it, you know it and everyone knows it.

And I'm sure during this sign-up process Comcast makes it very clear that if you're already paying Netflix directly there is absolutely no reason to sign-up for the same service through Comcast.

It's a joke.  Basically, during the last five years I paid $1,200 directly to Netflix and another $850 to Comcast for absolutely no reason.  This is on top of the $14,000 I've paid Comcast for Internet, T.V. and voice services.  

It's a great scam you have going on.  I doubt any changes will be made to your policies any time soon.  

If you're billed twice for Netflix that means two different accounts are set up under two different e-mail addresses, if you click on the Xfinity Netflix app on your X1 box it asks how you want to be billed and you can have it billed directly to your debit or credit card or through Xfinity it generally comes with the 30 day free trial but if it's not cancelled before the free trial it will start billing. I would be happy to check your account to see if I can remove that Netflix for you.

Could you please send us a Direct message including your name, account holder name (if different), and the service address so we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it