Visitor
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1 Message
Double Billed for Bulk Internet Service
Hello,
I am writing to request a full billing audit and a refund for three months of erroneous charges.
Three months ago, I moved to an apartment complex that operates under an Xfinity Bulk service agreement. I transferred my active service at that time. However, Xfinity continued to charge me directly under a standard residential plan while my apartment complex was also charging me for the exact same bulk service via my monthly rent.
I have been double-billed for the last three months. I have just cancelled my AutoPay to prevent further incorrect drafts.
I need a specialist to look at my account configuration, ensure that my unit is correctly tied to the property's bulk agreement with no personal residential recurring fees, and process a retroactive refund to my original payment method for the three months of duplicate charges totaling $314.35.
Thank you,
Daniel
XfinityRichard
Official Employee
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3.8K Messages
4 hours ago
Hello, @user_3u2i9x ! I’m sorry you’ve had to deal with being billed twice for your service. We’d be happy to review the account, including the bulk-service setup and the charges you’ve outlined. Please send us a DM with your full first and last name and full service address so we can take a closer look.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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