Visitor
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1 Message
Double Billed by Xfinity
February 2025 my contract ran out so in order to save some money I decided to renew it using Xfinity website. I’ve had some problems with it so I asked used some help on Xfinity customer service chat.
16th of may I realised that I am getting double billed. Basically customer service started another account under the same address for the same service. Second account wasn’t ever activated.
17th of May I’ve cancelled second account with help of customer service.
Day later I was billed $226 early cancellation fee.
from may 16 to today I was talking on the phone with customer service rep 2 x 40 minutes. I had 4 30-40 minutes chat conversations and I was in the store for 1 hour and 30 minutes.
I was wrongfully billed over +$500 and there isn’t anyone who would like to help me out with it. Your customer service is a joke, and each time I reach out to it I have to explain the situation again. I have chat transcripts with Your representatives stating that double billing wasn’t my fault just to have nothing done with it.
XfinityMarcos
Official Employee
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2.4K Messages
2 days ago
Hello user_4dl1jx, I appreciate you taking the time to share part of your weekend and create this detailed post. Let's look into this together and I can find the best path forward. I'l need to grab some account details and find your account. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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