Visitor
•
1 Message
Double bank charges
Hi,
I've been double charged each month for the past 2 months. The charges that were pulled from my bank account that don't match the bill on my Xfinity account are
12/15/2025 = $87.44
01/13/2026 = $71.22
Visitor
•
1 Message
Hi,
I've been double charged each month for the past 2 months. The charges that were pulled from my bank account that don't match the bill on my Xfinity account are
12/15/2025 = $87.44
01/13/2026 = $71.22
XfinityRoberto
Official Employee
•
2.1K Messages
3 hours ago
Hello and welcome to Comcast @user_pw78yk. I am sorry to hear that you were double charged. You are in the right place and we are happy to assist you today and look at this charges for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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