Visitor
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4 Messages
Don't want to replace my modem to reduce price but keep plan
I went to see if I could reduce or change my plan to reduce the cost I have to pay and the website said I could keep the same speed but reduce the price. However, when I went to select it, it said that I would have to return my current equipment and get a new one since my current one can't handle the speed of my current plan. Which makes no sense to me. I would just like to reduce the price of my current plan again.
Official Solution
XfinityTony
Official Employee
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1K Messages
4 months ago
@TheBMan313 Thank you for working with us via Modmail. I am happy to report to the public that we were able to sign you up for the new plan without swapping out your equipment. As I mentioned in our conversation, while your modem can handle the speeds you are on, it is no longer recommended for that tier. Thank you for your time. I hope you have a great day!
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XfinityKrista
Official Employee
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1.5K Messages
4 months ago
Hello @TheBMan313, thank you for taking the time to reach out on social media.
I'm happy to help. I know how important it is to work within a budget and want to make sure we're getting you the amazing services you need at the best possible price.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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