3 Messages
Don’t need modem ordered bought own
I bought my own cable modem and it seems as if Xfinity is charging me for one anyway I do not need one and I would really like the extra hundred dollar charge or $75 charge knocked off
3 Messages
I bought my own cable modem and it seems as if Xfinity is charging me for one anyway I do not need one and I would really like the extra hundred dollar charge or $75 charge knocked off
EG
Expert
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109.9K Messages
26 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBrianH
Official Employee
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1.3K Messages
26 days ago
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Aaron13Rod
3 Messages
25 days ago
I just need to make sure my service is set up at my new place before I move. I have everything I need. Modem, cables even paiaid first month rent. I was charged $140. When I was only supposed to be charged $40. Lmk if it’s fixed or if there is anything I need to do
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XfinityDena
Official Employee
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3.2K Messages
25 days ago
@Aaron13Rod
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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