Does Xfinity have an email address or a non-800 number I can call to speak to a live American?

I am dealing with a billing issue that needs to be resolved, I can't pay my bill. My auto-pay isn't working, they say there's an issue with the card, there isn't. I have tried alternate cards/paying methods, all declined.

I have no patience for the call agents on the 1-800 number, I can't understand a word they say and apparently they can't understand me. I don't like Xfinity assistant or the DM system, I'm currently on a DM with someone and they won't stay online and keep disappearing. Don't tell me I can pay my bill at an Xfinity store, I am homebound.

I would prefer a response from a fellow customer, NOT from an Xfinity representative.