Does not make sense

I recently purchased a smart watch.  A week later there was a promotion for $150 off a watch.  I contacted customer support to get the deal as I purchased a week prior.  In order to get the discount, they needed me to send back the watch I purchased and then purchase the same watch again and send it out to me.  This is a waste of time and money on Xfinity's part. The shipping of merchandise back and forth costs the company.  All they needed to do was apply the discount.  This should be looked at throughout the business.  All individuals I spoke with were friendly and assisted me, but did not have the ability to quickly resolve the issue in a cost productive way.  Hopefully they examine the impact of discounts for existing customers that change and will be able to honor those in a manner that is simpler.

The second issue is the Internet service.  I have had the service for two years. Recently I was offered to lower the price with going up to 1 gig for $65 month for 5 years.  Great, then a week later, a Holiday event offered $50 a month for 5 years for new customers.  When I called to try and get that discount it was for new customers.  What about the existing customers?  You can't cancel your service and reapply until 90 days after cancellation.  Why would you not extend this to existing paying customers?  That is significant $15 per month for 5 years.  I find this not good customer service. This discount should be available for existing customers if they request it as it is offered to new customers. Does not make sense.  

Thanks for listening.

Xfinity Mobile and Internet Customer