Visitor
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1 Message
Does Comcast charge to bury cable if you have a long driveway?
My parents currently have CenturyLink satellite internet, and a number of years ago they tried to switch to Comcast but they were going to charge around $3,000 to bury the cable from the house to the road, the reason being that their driveway is long. I'm going to have to be moving back home in a few months, and after having far superior internet I'd rather avoid going back to terrible service, so I've been researching ways to get my service transferred without the $3,000 fee and everything I've read says they don't charge the customer to bury the cable, and they didn't charge me when I moved into my current place, but I can't find anything specific about long driveways. So do they charge in that situation? Or was it something they used to do?
EG
Expert
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110.6K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPaula
Official Employee
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1.4K Messages
2 years ago
Thanks @EG for getting the post to us!
Hello @User_Owlett thank you for reaching out to us on our forums and for your kind words on our superior service. I appreciate them and that you are looking to keep us with you for your move back home. Without knowing the exact situation what I believe happened based on details at the time your parents home may not have been within our serviced area, and we would have needed to expand the network. If the expansion costs above a certain amount a customer contribution may be needed, but in some cases it is waived or the cost is less than estimated and a charge is not needed. I have also worked on locations where the fee was applied, and the job ended up being over the estimate, however that did not change the expected contribution from the customer. Obviously every request is different, so we can check out your parents address and see what details we can dig up and send a new ask to our serviceability team (if needed)
In most cases for serviced homes, the cable drop from the house to the telephone pole or underground pedestal is installed and maintained by us without charge.
Please send us a direct message with your name and service address. I will check out the details and let you know what we can do to keep you connected.
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