Visitor

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1 Message

09/16/2026 7:10 PM

Documented Billing Error

I’m requesting assistance from Executive Customer Relations regarding my Xfinity account.
I’ve already attempted standard support channels and need a clear, documented resolution related to billing and account accuracy. I have a documented billing error. 

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Official Employee

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3.5K Messages

2 hours ago

 

user_n4igdi Thank you for stopping in for help with your billing concerns. Having issues getting anything addressed is not the experience we want any customer to have, and we appreciate you stopping in and making a post so we can better assist. Since we are a community-focused page, we do try to resolve issues as much as we can in public before asking customers to come into private so we can discuss account-specific details. With that if you could tell us a little more about the issue, we can make sure you get the help you need.  

 

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