Visitor
•
1 Message
Do not wish to cancel
I got a suspicious but apparently legit email from Xfinity this afternoon saying "We received your cancellation request, and we're on it." How can I communicate to you that I never made such a request and NOT to cancel my services over the holiday? I'm posting here because apparently nobody is doing phone support right now, even though you apparently can turn off services? I still have Internet right now, but a little peace of mind would help me out here.
XfinityChelseaB
Official Employee
•
2.1K Messages
8 hours ago
Hello @user_chishipu, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
0
0