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user_7hhph3
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Visitor

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1 Message

Wednesday, February 25th, 2026 7:34 AM

Do Not Migrate my Retail account to Bulk billing

I am an individual retail customer at [Address] and I am aware my property is transitioning to bulk billing. I am currently in a fixed-term lease that does not authorize a bulk billing transition. I want to place a Retail Account Override or a 'Do Not Migrate' note on my account.

Please message me to acquire the [Address].

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Updated 

2 hours ago

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XfinityKassie

Official Employee

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2.3K Messages

2 hours ago

 

user_7hhph3 Hello there! We appreciate you reaching out for assistance with your address through Xfinity Forums. You are in great hands today. Since I'd need to gather some additional information, please send a Direct Message with your name, and address we will be working with. 
 
 
Click "Sign In" if necessary
Click the "Direct Message" icon 
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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