1 Message
Disturbing that I was lied to and now been on chat for an hour with floating dots
- I was on the ACP program I went through many calls trying to tell them about the FCC program that's what I wanted to get on so that my bill I was not supposed to have a bill at all well it never even got around to anything because I kept getting the runaround. So fast forward about 4 or 5 months I moved I want to get the service back I have $339 of incurred charges on my account I'm thinking it's because maybe you know I didn't pay the $10 for all that time whatever I wasn't thinking that much I was just trying to get stuff done. So as I'm finished packing in my new place I see that I still have the box. So now I go up to Comcast the store where I picked it up from that's where I got it that's where I took it back to. Not only does the lady tell me she's going to email me to ask me how I want my money back, she tells me that I was charged for two boxes when I only picked up one box. Then she goes on to tell me that even though we say we going to pick up the box the system automatically sends out another box. So therefore the company is so huge and with all these different and innovative ideas and nobody can't come up with an implement a systematic change to just end it. Y'all are literally the cause and effect of customer retention. So I get home and I get an email saying I have a credit coming to my account in 24 hours well what kind of system does Comcast have to wear they see my account is closed they see equipment returned but instead of returning my money they put the money on an account that is closed. Then I look at the receipt so I can call the lady back and tell her that she I feel like she purposely lied to me and well guess what kudos to them they know better because there's not even a phone number on the receipt of course it's not especially if you're lying like that. I mean why would you give us a direct line to call knowing that you but deliberately misguided me and ain't no telling how many other people. So then as I'm looking on this community I was like oh my gosh Xfinity community is exactly the name for it because it is a community of people that work diligently to gaslight to lie and to give people the runaround I get home and get on chat to try to figure this out before it gets way too much here I am for the whole over an hour, the first representative literally told me to give him a second that he understands my frustration and look at my account okay sure comes back and tells me I see your account was closed in April I said sir that is exactly what I'm talking about I do not have I'm not interested in repeating the obvious or stating the obvious or none of that so I asked him to transfer me to a supervisor. Then I get somebody come over say my name is whatever and and I said that and she said welcome back and I said I never left I said I was supposed to be being transferred to a manager. She said I'll be connecting you now one moment I said well that's what he just said. So then the doctor can I say well I'm hoping that since there's no connection he know you every time you not talking to get disconnected well here I am it's been over an hour I'm still in the Life agent chat okay live agent chat which means somebody is live on the chat and nobody is deliberately responding for over an hour as we speak right now. I mean I'm sure that is not an understatement when I say it is obvious that customer service will never is never and was never the plan to be a thing with Comcast but ain't nobody playing about their money at these kind of times so at this point I'm definitely getting a lawyer involved because I know for sure I am not the only one cuz I would never have known I was paying for another additional box that I never received. The fact that the system automatically sends out these boxes unbeknown to the customer and it is the customer's fault that is asinine to me. most of us are dealing with detrimental health issues most of us are dealing with financial problems and to know that that their companies out there like you guys that do this to people and then make it really seem like that you know process the process the process the process is never a process when you're taking people's money but every time it is obvious to to do the right thing situation that y'all did deliberately, then it's process and protocol. I mean, when the money doesn't mean anything as it's soon coming to, what is the company or the people behind going to stand for. I always question the people I talk to , bc I couldn't work at a company that knows they are lying, but gonna read the script anyway , knows the people issue isn't gonna get resolved, but please read the script a uwaus bc the customer's Dont have lives or financial burdens as it is. In my opinion, y'all the ones with all the money. It should be slow to take and quicker to give it back. I can't believe I was charged for 2 boxes. And as I write this right now, I'm still in a live ag not chat with [Edited: "Language"] floating dots. And Im going to miss my plane to the mayo clinic that is where I have to see a specialist for my condition and realized I wasn't going to have the money to pay for transportation from where I was tl the city to catch my flight bc I was lied to about my refund. How do u even sleep at night!!
XfinityThomasB
Official Employee
•
1.5K Messages
3 months ago
Hello user_x33ejd
The Affordable Connectivity Program (ACP) ended on May 31, 2024. We are still always committed right package to stay connected to fast, reliable internet at an affordable price. This includes reliable, low-cost internet service through the Internet Essentials program. We can easily investigate this refund and the history of the situation.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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