Visitor
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1 Message
Disputed order and canceled escalation ticket
I need help with a disputed account change from today. I contacted Xfinity to keep my existing internet service while making changes to other services. The order was presented to me one way verbally, but after approval my confirmation showed my internet had been downgraded.
I called back several times. One representative opened an escalation ticket for misrepresentation, but I received a text seconds after the call ended saying the escalation was canceled.
I have filed an FCC complaint and need someone from Xfinity Support to help me privately so I can provide my account details and request review of the recorded call. Please let me know how to proceed.
XfinityRichard
Official Employee
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3.2K Messages
1 hour ago
Hi there, @user_3i4v2m ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the experience you had with your Internet being downgraded. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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