Dispute

I am formally disputing the Xfinity Home/security charges and the remaining Xfinity Video Doorbell equipment balance on my account.

I signed up for Xfinity Internet and Smart Home on February 20, 2026. The Smart Home service included an Xfinity Video Doorbell that I was never able to successfully install or activate. I contacted Xfinity multiple times because I could not get the doorbell installed and repeatedly attempted to have the issue resolved. Despite this, I continued to be charged $10/month for Smart Home and $5/month toward the Video Doorbell equipment.

My July 20 bill shows installment 6 of 24 for the Xfinity Video Doorbell. My August 20 bill then shows that Smart Home was removed effective August 6, but Xfinity charged me $90 for installments 7 through 24 of the Video Doorbell.

I understand that the $90 represents the remaining equipment installments. However, I am disputing that balance because this equipment was never successfully installed or activated, I repeatedly contacted Xfinity regarding the installation problem, and I never received functional Smart Home service from this equipment.

I am requesting:

• A full refund of all Smart Home monthly charges paid since February, less any credits already issued.
• A refund of the Video Doorbell installment payments I have already made.
• Removal of the $90 remaining Video Doorbell balance.
• Confirmation that all Xfinity Home/Smart Home services and equipment financing have been removed from my account.
• Confirmation that my Internet service remains at $60/month.

This is not a request to waive a legitimate cancellation fee simply because I changed my mind about the service. I am disputing charges associated with equipment and a service that were never successfully installed or provided despite my repeated attempts to obtain assistance from Xfinity.

My August 20 bill itself documents the Smart Home removal and the $90 remaining Video Doorbell equipment balance. I am requesting that the account history and prior support contacts be reviewed rather than requiring me to repeatedly explain the situation to different departments.

Please escalate this to a team with authority to review the billing history and issue the necessary credits.

I would like the disputed charges placed under review and a written response confirming the resolution.