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user_9og1r9
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Wednesday, June 24th, 2026 5:51 AM

dispute technician charge

I am disputing a $100 technician fee added to my account. My self-installation failed because there was no viable Xfinity line running into the house. The technician had to perform external configuration, which included removing an old AT&T line and running a brand-new Xfinity drop cable to establish service. Under Comcast policy, tech fees are waived if the work is done on Xfinity-owned infrastructure outside the home. Please review the tech notes confirming the line replacement and credit this fee back to my account immediately.

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XfinityBillie

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1 day ago

 

user_9og1r9 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I know that it can be frustrating to be charged for a technician visit. The policy you are citing is one that is specific to established services that are not working correctly after an installation. Installations are a little different, if the home did not have a line running to it to provide the services, there is a charge for a technician to come out and run that line as it is considered an installation, not a technician visit to troubleshoot existing service issues. 

 

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