Visitor
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1 Message
Dispute overcharging
I'm 84 years old I didn't request the use of TV services or anything but the internet Google and YouTube and each time I contacted Xfinity they would agree to reduce the charges but then after 30 days the price went up again hick up doing that several times and California I told him that them I wasn't going to pay for overchargers so they have tried to take advantage and I want to be able to file with the lawsuit thank you
XfinityBillie
Official Employee
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4.3K Messages
8 days ago
@user_ggrwx4 Thank you for taking the time to reach out to us here on our Xfinity Forums! I definitely understand how frustrating this would be, and I would love the opportunity to take a look at the account. We can work with you to ensure the billing is accurate. Please send our team a direct message with your full name and address.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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