Dispute installation fee

I have been an Xfinity customer for a long time, and I’m disputing the $100 installation fee on my bill.

I recently moved to a new home and transferred my existing Xfinity service to the new address. I completed the self-installation myself, but I had no internet connection. At the time, I thought there might be an issue with the equipment, and the Xfinity agent indicated that a technician would come to check the issue.

When the technician arrived, he did not perform any installation or repair. He simply tried plugging my existing equipment into a different existing cable outlet in the living room, and the internet immediately started working. The technician did not repair the original outlet, install or activate another outlet, replace any wiring, or make any changes to my equipment.

I did not request professional installation. I had already completed the self-installation before and contacted Xfinity because I believed there was a problem with my equipment or service and needed troubleshooting assistance. I was also never informed that this troubleshooting visit would result in a $100 professional installation fee, nor did I agree to purchase a $100 installation service.

Please waive and remove the $100 installation fee from my account. 

I have been a long-time Xfinity customer and would prefer to continue using Xfinity. However, if this $100 fee cannot be waived, I will seriously consider switching to another internet provider.