Dispute for my account!!!!!!

Dear Xfinity Executive Customer Relations Team,

I am writing to formally dispute a charge of approximately $180 and to request an immediate review of my account and the circumstances surrounding the cancellation of my Xfinity service.

I have been an Xfinity customer for approximately five years, and I have consistently paid my monthly bill of approximately $135. My most recent payment was made on the 26th of the month, and I had not yet completed another full billing cycle.

My service was cancelled because a new person moved into the address where I previously lived. I did not request or authorize the cancellation of my service. I am extremely disappointed with the way this situation has been handled.

I was also informed that I am being charged approximately $180 for service that I supposedly used. I strongly dispute this charge. I do not believe I used additional service that would justify this amount, especially considering that I had already made my regular monthly payment.

I am asking Xfinity to thoroughly review my entire account history, including my payment history, billing history, service changes, previous issues, and any actions or charges that have been made to my account over the approximately five years that I have been a customer.

Over the years, I have experienced different issues with my account, and I am very disappointed that I continue to encounter problems as a long-term customer. I believe my complete account history should be reviewed so that you can see everything that has occurred and determine whether these charges and account actions were handled correctly.

I am specifically requesting:

• A complete review of my account history
• A detailed explanation of why my service was cancelled
• A review of the circumstances surrounding the new resident at my previous address
• A detailed explanation of the approximately $180 charge
• A review of my payment history and billing cycle
• A review of any service usage being used to justify this charge
• Removal and/or refund of the $180 charge if it cannot be supported by my account records
• Escalation of this matter to Executive Customer Relations or Executive Resolutions

I expect a written response explaining the results of your investigation. Please do not simply close this complaint without providing me with a clear explanation and documentation supporting the charge.

I have been a loyal Xfinity customer for approximately five years, and I am extremely disappointed with how this situation has been handled. I expect my account to be reviewed carefully and this matter to be resolved fairly.

Please respond to me by email and contact me at the telephone number provided below.

Thank you for your prompt attention to this matter.  [Edited: "Personal Information"]

[Edited: "Personal Information"]