user_dh1acc, hello there. Thanks for reaching out regarding your concern. I do understand where you are coming from. Professional Installations are $100 when a technician is needed to install services. Are you an existing customer that experienced a service interruption due to the line outside of your home or new recent customer to the service?
I’m a long term customer who was experiencing continued buffering on my tv. Your technician replaced cable ends outside my home and he told me the problem was with Comcast equipment and there would be no charge for his services.
user_dh1acc, ok - thank you for providing that information. I'd like to help you with getting that reviewed for you. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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115.8K Messages
1 month ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQue
Official Employee
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411 Messages
1 month ago
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