Visitor
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1 Message
Dispute charge
Hello,
From May 2nd up until yesterday, May 8, my modem was not working and needed to be replaced by a technician. Being that I couldn’t use my internet for a week and it disrupted my work days, I would like to be credited for the time I was not receiving the service I paid for.
Thank you
XfinityJustinC
Official Employee
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1.3K Messages
1 month ago
Hello. @user_os13e2 thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and I can help get credit applied to your account for time service wasn't working. We only want you to pay for service you're able to utilize. If you weren't aware you can check with the Xfinity Assistant for credits, if you ever don't have time to reach out to us: https://www.xfinity.com/support/articles/credit-xfinity-assistant
Since I will need to gather some information to locate your account, and we don't want that in our public conversation, when you have time please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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